Leadership / Articles

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    2020 – Icebergs and Sea Monsters  ** NEW **

    by Gerry Riskin, Edge International

    In this period of unprecedented change in the legal profession, many firms appear to be clinging to the past and the ways they’ve always done things. After all, it’s been a successful model for many years. In this article, Gerry uses the example of vessels in a sea of turbulent waters. Some vessels will make it and others will sink.

    The visionary captain of a successful vessel must:

    • Invest in Technology
    • Tune into Younger Lawyers
    • Get Closer to Clients
    • Invent New Ways of Pricing
    • Implement Project Management
    • Monitor Efforts of the Crew
    • Reward Desired Performance

    As managing partner, you’re the captain of your ship. Is your firm ready to fend off the pirates?

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    Why Inclusive Leaders Are Good for Organizations, and How to Become One 

    by Juliet Bourke and Andrea Espedido, Harvard Business Review

    According to numerous studies and our experience working with hundreds of law firms, the most successful and profitable firms are characterized by a culture of collaboration, sharing and teamwork. After all, you’re running a law firm, not a collection of sole practitioners sharing office space. Being an inclusive firm leader goes a long way toward building such a culture. This article runs just two pages and is packed full of great ideas and concepts. Here are the six attributes the distinguish inclusive leaders:

    • Visible Commitment
    • Humility
    • Awareness of Bias
    • Curious about Others
    • Cultural Intelligence
    • Effective Collaboration

    These traits may seem obvious. Importantly, the article provides three insights that would be very helpful to you as a firm leader.

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  • article

    Five Tips for Facing Non-Performing Partners Head-On

    by Tea Hoffmann, Esq.

    According to Altman Weil’s 2018 Law Firms in Transition report, eighty-three percent (83%) of law firms admit to having chronically under-performing equity partners within their ranks. Instead of avoiding the issue (as many firms do), Tea recommends that law firm leaders address non-performance early on and at the first sign of a problem. She offers these five tips:

    • Begin with the End in Mind
      Hire the right people in the first place. Use psychological assessment tools as part of your hiring process.
    • Begin Biz Dev Early – But Don’t Necessarily Write-off the Late Bloomers
      Start training your associates early. Don’t wait until year six or seven to invest in their rainmaking skills.
    • Track, Praise and Reward Success
      What gets measured gets done, and positive reinforcement is a huge motivator.
    • Realize that Being Kind May Be Cruel
      Sweeping the issue under the rug is not healthy for the firm or the non-performer.
    • Avoid a Failure of Leadership
      Set goals, maintain standards and hold people accountable.

    We agree completely with the point Tea makes in her article. Leading a law firm is not an easy job. Leading a law firm requires courage. With rare exceptions, chronic under-performance must not be tolerated.

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    According to Gallup, 70% of employees are disengaged at work. Furthermore, 70% of an employee’s motivation is directly influenced by his/her manager or supervisor. Motivated employees are 37% more productive, and they’re 87% less likely to quit. When it comes to your law firm, substitute the term “Equity Partner” for “Manager/Supervisor” and the words “Associates/Support Staff” for “Employees.”

    For starters, Travis says you need to stop making things worse by eradicating seven negative behaviors. Here are three of them:

    • Letting Accomplishments go Unrecognized,
    • Tolerating Bad Performance, and
    • Going Back on Commitments.

    After that, you should go to work on making things better. He sets forth seven things you can do to make people love their jobs. Here are three of them:

    • Be Strong, Not Harsh,
    • Be a Role Model, and
    • Be Humble.

    We’ve observed that many Equity Partners receive little or no training on how to be a good boss. This is a nice article to circulate and discuss at an upcoming partnership meeting.

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  • article

    What to Do When Morale is Low

    by Dr. Larry Richard, LawyerBrain LLC

    Larry is the world’s leading expert on the lawyer personality. He’s has been on the MPF Faculty since the early days and is consistently rated one of our most popular speakers. We’ve also presented stand-alone conferences with him about the psychology of leading lawyers, and we’ll be including him in future programs.

    This 14-page article offers practical guidance on what to do when the esprit de corps can use a boost at your law firm. It starts with leadership, and here are Larry’s ten key factors that can transform any organization, including your firm.

    • Clear and Passionate Goals
    • Meaning and Purpose
    • Social Connection and Caring
    • Competence and Feedback on Performance
    • Autonomy
    • Pride
    • Gratitude and Recognition
    • Respect
    • Fairness
    • Time to Renew

    The more consistently you apply these concepts and principles, the more likely you are to have a happy, productive law firm.

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  • article

    John Smock believes that well-run, focused practice and industry teams offer the best opportunity for consistent and continued growth in revenue and profitability. He further maintains that it’s critically important for law firms to reward and compensate team leaders based on the performance and profitability of the team.

    The problem is that far too few firms do it in a meaningful way, as compensation systems typically focus on individual, not group, performance. In this six-page article, John describes an approach that rewards team leaders without upsetting the existing compensation system at your firm.

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  • article

    The State of the Business of Law:
    Leadership and Governance 

    by John Remsen, Jr.

    As the business of law evolves, so do the leadership and governance models at today’s most successful smaller and mid-size law firms. Drawing upon bench-marking data we collected in three MPF surveys last year, this article finds that smaller and mid-size law firms are slowly implementing more structured governance models intended to streamline decision-making empower stronger leadership. In the article, we also present our recommendations for today’s law firm leader, including:

    Lead More and Manage Less
    Your role as firm leader si not to make everybody happy. Your role is to lead a profitable and successful law firm and that sometimes involves making tough decisions and holding partners accountable.

    Codify Roles and Responsibilities
    You need a job description setting forth your responsibilities, the time required of the role, and how you get paid for that time. So does your executive committee, and so do your practice group leaders.

    Invest in Your Leadership Skills
    Read books and articles, go to conferences, and befriend other firm leaders in town. It’s not an easy job, and you don’t have to go at it alone.

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    Patrick works primarily with leaders of AmLaw 100 law firms and has written many articles and several books on effective law firm leadership. Each year, he also presents a one-day Workshop called “The First 100 Days” for leaders of large law firms. In this article, he provides 29 tips to be more effective in the challenging, often ill-defined, role of law firm leaders. Among his suggestions:

    • Attend to the needs of your family, as your change in responsibilities will affect them whether you acknowledge it or not.
    • Be ready to deal with the sudden isolation associated with the leadership role. As they say, it can be lonely at the top.
    • Set your own path, and avoid undue bias from your predecessor’s priorities, influence and style.
    • Carefully manage your daily agenda, including ample “walking around time” to interact regularly with your colleagues.
    • Pick your battles carefully, as moving too quickly can cause as many problems as moving too slowly.
    • Achieve some quick, small, visible successes early on to inspire initial confidence in your leadership skills.

    This great article is a “must read” for law firm leaders, both new and old!

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    Rather than a formal and elaborate firm-wide training and development program, Ida believes that the best approach to developing future firm leaders is to have established firm leaders build the next generation of leaders through mentorship. Importantly, to employ a “leaders teaching leaders” approach, your firm needs a supportive culture, leaders who are good mentors, resources and accountability. It does require a considerable investment of time – a most precious resource – by busy and productive partners. Done the right way, your firm can assure itself of a long and successful future.

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    Don’t Accept Weak Leadership!

    by August J. Aquila

    It’s an extremely difficult situation when a law firm has weak and ineffective leadership. And in many smaller and mid-size law firms, the ineffective leader is often the founding partner. August contends when partners find themselves with poor leadership, they need to take the ultimate responsibility and assume control of the firm. Otherwise, the firm’s long-term livelihood is in jeopardy.

    The primary contributions of a great law firm leader are to drive firm strategy, assign responsibilities, and help lawyers and support staff grow both personally and professionally. If a leader doesn’t do these things, nothing else may matter.

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    Brewster is founder of Rawls Law Group, a boutique healthcare firm based in Richmond, and he’s participated in several MPF Leadership Conference over the years. And while many firm leaders bemoan the flaws of the younger generation, Brewster says that his experience has been (mostly) a positive one. Unlike many firms, Brewster reports that his firm has been highly successful recruiting and retaining young lawyers and support staff. Here are some of his suggestions to other firm leaders:

    • Share the Big Picture and Keep the Focus on Your Clients
    • Only Make Rules that Are Absolutely Necessary and Enforce Them Consistently
    • Implement Flex-Time Policies and Don’t Micromanage
    • Encourage Risk-Taking and Learn from Mistakes
    • Be Honest, Authentic and Lead by “The Golden Rule”

    We thank Brewster for sharing this great article with our readers.

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    Investing in Law Firm Leadership 

    by Corporate Culture Consulting

    More than ever, running a successful law firm in today’s evolving and cut-throat marketplace for legal services requires a commitment to planning and leadership. Yet, when it comes to leadership training, recent MPF surveys suggest that smaller and mid-size law firms are doing an abysmal job in this important area. For example, 75% of managing partners report that their firms are doing a “fair” or “poor” job grooming future firm leaders, and only 32% of managing partners indicate that their firms provide any kind of leadership training for its young lawyers.

    This short article reminds us that most organizations don’t run very well without strong and effective leadership.

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    10 Ways to Win the Law Firm Ratings Game

    by John Remsen, Jr.

    Remember the good ole days when Martindale-Hubbell ruled the world? And its coveted “av” rating? And those big books impressively displayed in your firm’s law library? Well, times have changed!

    Today, there are more than 1,100 lawyer and law firm accolades, rankings, listings and directories, according to Jaffe. The number has exploded in the last ten years.

    Do your firm’s clients reference directories in their selection of counsel? Which ones (if any) are best for your firm and its lawyers? What policies (if any) should your firm have in place to ensure you’re achieving maximum ROI?

    After thirty years in the business of law, we’re pleased to offer our thoughts and guidance.

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    Based in Dallas, Roger has been working with law firms and service providers to the legal industry for more than 30 years. Interestingly, he especially enjoys working with firms in transition. In this article, he writes about the need for committed and effective leadership in law firms. He also dispenses practical guidance to leaders of law firms that currently enjoy a solid and stable situation, as well as firms in difficult and stressful circumstances.

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    Armed with an MBA from The Wharton School, Joel has been advising law firms since he began his management consulting career in 1966. He’s a frequent speaker and author on a myriad of topics related to the business of law.

    In this article, Joel writes about the important relationship between leadership and management in the law firm environment. In particular, he discusses the relationship between the managing partner and the firm’s executive/management committee, and requisites for firm leadership. He also asserts that, for a firm to achieve its highest potential, partners must be willing to subordinate some degree of autonomy and independence to firm leadership.

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    In April 2017, McKinsey & Company published an article – “What Makes a CEO ‘Exceptional’?” – that examines and analyzes the characteristics of highly effective CEOs of S&P 500 companies. Roger’s article brings it home to law firms, in particular, and discusses three characteristics that contribute to successful leadership in the law firm environment. They are:

    • Came from Outside the Organization
    • Acted Strategically
    • Took Informed Action

    Although we’ve run across few law firms willing to be led by an outsider, the other two attributes can be successfully achieved and are absolutely essential for effective law firm leadership.

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  • article

    How to Evaluate Law Firm Leaders

    by Donald L. Mrozek, Esq.

    From 1988-2015, Don served as Chairman of Hinshaw & Culbertson LLP. Under his leadership, the firm grew to become a national firm with more than 500 lawyers and 25 office locations. In his two-page article, Don sets forth an easy, yet effective, way for firms to evaluate and assess the performance of their leaders. And as the pace of change heats up, planning and leadership are required more than ever.

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    The success (or failure) of your firm’s practice groups will depend largely on the effectiveness of its practice group leaders. Because firms compete primarily at the practice group level, it’s imperative for your firm to have the right people in these critically important leadership roles. Eric says there are three ways to achieve more effective leadership in your firm:

    • Select the Right People
    • Provide Training and Development
    • Hold Leaders Accountable

    We couldn’t agree more. All too often, firms default to the most senior partners or the partners with the biggest books of business for these roles. They may not be the right people for the job.

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  • article

    Your Firm Administrator: The Best Investment Your Firm Can Make

    by John Remsen, Jr.

    We’re constantly reminding managing partners to think “big picture” and get the day-to-day stuff off their plates. Ideally, they should think and act more like CEOs, with trusted, competent and capable COOs at their sides. As CEOs, managing partners should focus time and attention on these types of priorities:

    • Implementing Long-Term Strategic Objectives
    • Maintaining Consensus Among Firm Owners
    • Initiating Change to Remain Competitive
    • Building a “Firm-First” Culture
    • Enforcing Partner Accountability

    The COO, working closely and in step with the CEO, should have primary responsibility to oversee the day-to-day business affairs of the firm, including Human Resources, Information Technology, Marketing, Finance and Facilities. Importantly, the COO should have a “seat at the table” at partnership and executive/management committee meetings.

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    Do Your Law Firm Leaders Lead or Manage?

    by Susan Saltonstall Duncan

    As law firms plot their strategies to adapt to today’s hyper-competitive marketplace, the need for effective planning and leadership is more important than ever. It’s critical that firms put their best people in these critical roles. Susan’s article concludes with the seven most important characteristics for today’s firm leaders.

    • Visionary
    • Strategic
    • Self-Aware
    • Drive and Purpose
    • Others Before Self
    • Trustworthy
    • Social and Political

    We might add an eighth and very important characteristic of firm leaders.

    • Desire
      A passionate desire and willingness to sacrifice a personal law practice to achieve long-term success for the firm.
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  • article

    Back in the good ole days, a young lawyer “made partner” simply by hanging around for seven or eight years and not upsetting too many clients or too many of the current partners. Once in, it was next to impossible for a partner to be voted out. Those days are long gone, as a growing number of firms have raised the bar for admission and look for much more than time served as they bring on new firm owners. “We’re running a business not a country club. Partners must act and contribute as owners, not long-time employees.” says one of the more vocal members of the MPF Advisory Board. And she’s right!

    In this article, Tom spells out the obligations of law firm owners, including:

    • Personal Collections,
    • Client Satisfaction,
    • Book of Business,
    • Firm Leadership,
    • Succession Planning, and
    • Firm Citizenship.

    Is your firm holding its equity partners accountable to think and act like firm owners?

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Additional Information

Please contact us at 404.885.9100 or info@managingpartnerforum.org

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